Privacy Policy m77casino –
Malaysia User Data Security

Introduction

M77casino operates an online entertainment platform accessible to users worldwide, including Malaysia. We understand that user trust is our most valuable asset, and privacy protection is the foundation of that trust.

This Privacy Policy details the types of information we collect, why we need it, how we use it, and the rights you have over your data. We aim to explain this in plain language — not convoluted legal jargon.

By using the m77casino platform, you consent to the practices described in this policy. If you do not agree, please stop using the platform and contact us to request deletion of your data where applicable.

Types of Data We Collect

M77casino only collects data that is strictly necessary to provide a safe and quality service. Below is a summary of the data we collect:

We do not collect sensitive data such as medical information, political views, or religious beliefs. Should there be a need to collect additional data categories in the future, we will notify you and obtain your consent beforehand.

How We Use Your Data

Every piece of data we collect has a specific purpose. m77casino uses user information for the following purposes:

• Account management – To create, verify, and manage your account on the platform.
• Transaction processing – To process deposits, withdrawals, and all related financial activities.
• Identity verification (KYC) – To meet regulatory requirements for verifying user identity and age.
• Fraud prevention – To detect and block suspicious activity to protect your account and the platform.
• Customer support – To handle inquiries, resolve issues, and provide technical support.
• Personalisation – To personalize your platform experience based on your preferences and gaming habits.
• Communication – To send transaction notifications, security updates, and promotional information if you have opted in to receive them.
• Legal compliance – To fulfill applicable regulatory reporting obligations.

Sharing Information With Third Parties

M77casino does not sell users' personal data. However, there are limited situations where we need to share information with certain third parties:

• Payment processors – To enable secure deposit and withdrawal transactions. These providers are bound by strict privacy agreements.
• Game providers – Minimum information required to verify gaming eligibility is shared with licensed game provider partners.
• Third-party KYC services – For a more efficient and secure identity verification process.
• Regulatory authorities – Where required by law, court order, or direction from a legitimate regulatory authority.
• Cloud infrastructure provider – For secure data storage and processing. All such providers sign binding data protection agreements.

Every third party working with m77casino is required to uphold the same stringent security and privacy standards we apply ourselves. Written agreements ensure your data remains protected even when processed by external parties.

Data Security Measures

Protecting your data is a responsibility we take seriously. m77casino implements multiple layers of technical and organisational security:

• 256-bit SSL encryption for all data transmitted between your device and our servers.
• Passwords are stored using secure hashing algorithms – we do not store your password in any readable form.
• Two-factor authentication (2FA) is available and encouraged for all accounts.
• 24/7 security monitoring by a dedicated technical team to detect intrusions or unusual activity.
• Periodic penetration testing by independent third-party security experts.
• Strict internal access controls – staff can only access data required for their specific duties.
• All access to user data is logged and audited on a regular basis.

Cookies and Tracking Technologies

M77casino uses cookies and similar tracking technologies to enhance the user experience and platform security. The following are the types of cookies we use:

• Essential cookies – Required for the platform to function properly, including login session management. These cookies cannot be disabled.
• Performance cookies – Helps us understand how users interact with the platform so we can improve the experience.
• Functional cookies – To save your preferences such as language and display settings for your convenience.
• Security cookies – Helps us detect suspicious activity and protect your account from unauthorized access.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect platform functionality. m77casino does not use third-party cookies for advertising or cross-site tracking purposes.

Data Storage and Transfer

Your personal data is stored on servers located in secure data centres. In certain situations, data may be transferred or processed outside your home country — this may occur when we use cloud infrastructure providers or international KYC services.

When international data transfers occur, m77casino ensures that protection equivalent to this policy is applied, whether through appropriate contractual agreements or recognised transfer mechanisms.

Data retention periods are as follows:

• Active account data: Retained for as long as your account remains active.
• Transaction data: Retained for a minimum of 5 years in accordance with financial regulatory requirements.
• Security logs: Retained for 12 months.
• Closed account data: Retained for 5 years after closure, then permanently deleted.

Your Rights as a User

You have important rights regarding your personal data. m77casino respects and facilitates the exercise of these rights:

To exercise any of the above rights, please contact the m77casino support team. We will respond to your request within 30 days.

Child Protection

The m77casino platform is exclusively for users aged 18 and above. We do not knowingly collect personal data from underage individuals.

If you believe a minor has provided personal information to us, please contact us immediately. We will take the necessary steps to delete that information from our systems and close the relevant account.

Changes to This Privacy Policy

M77casino reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, regulatory requirements, or the technologies we use. All significant changes will be communicated to users via:

• In-platform notification at least 14 days before changes take effect.
• Email to your registered address for changes that materially affect your privacy rights.
• Update the "Last Updated" date at the top of this page.

Continued use of the m77casino platform after changes take effect is considered acceptance of the amended policy. We encourage you to review this page periodically.

How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we manage your personal data, the m77casino privacy team is here to help.

You can reach us through the following channels:

• In-platform live chat – available 24/7, the fastest way to get a response.
• Support email: [email protected] – response within 1–2 business days.
• Page FAQ – may already have the answer to your question.

For privacy rights requests such as data access or deletion, please clearly state the type of request and verify your identity so we can process it securely and accurately.